Studio Policies | BASI Pilates India

01

Booking & Cancellation Policy

1.1All sessions must be booked, cancelled, or rescheduled exclusively through the official BASI Pilates India app.
1.2Sessions may be cancelled or rescheduled up to 4 hours prior to the scheduled start time.
1.3Cancellations made within 4 hours of the scheduled session will be treated as a completed session.
1.4Sessions cannot be booked less than 10 minutes before the class start time.
1.5Advance bookings are permitted up to 2 days prior only.
1.6No-shows will be treated as attended sessions and deducted from the applicable package.

02

2.1Memberships and packages are strictly for individual use only. Sharing is not permitted.
2.2Clients must maintain discipline, punctuality, and respect towards instructors and fellow members.
2.3The studio reserves the right to refuse service or terminate a membership in cases of misconduct, inappropriate behaviour, safety violations, or breach of Studio Policies, without refund, subject to applicable law.

03

3.1The studio is not responsible for any loss, theft, or damage to personal belongings brought onto the premises, except to the extent required by applicable law.
3.2Clients are advised to avoid bringing valuables to the studio.

04

4.1Clients arriving more than 10 minutes late may be denied entry for safety and session-flow reasons.
4.2Late arrivals will still be considered a completed session.

05

5.1Appropriate workout attire must be worn at all times.
5.2Grip socks are mandatory for hygiene and safety during reformer sessions.
5.3The studio reserves the right to deny participation if the applicable dress-code guidelines are not followed.

06

6.1Clients must follow all hygiene, equipment-usage, and safety protocols prescribed by the studio.
6.2Equipment must be handled responsibly and strictly in accordance with the instructions provided by the instructors or studio.
6.3Any damage caused due to negligence or misuse may be chargeable to the concerned client.

07

7.1BASI Pilates India reserves the right to update, modify, amend, or change its prices, policies, schedules, and operational procedures from time to time.
7.2Updated policies may be communicated through the app, website, studio notices, email, or other appropriate means.
7.3Clients are responsible for reviewing the applicable policies from time to time.